Head of Sales & Operations

To take responsibility for the Sales Operations Function, managing the Sales Support & Sales Executive Team to deliver support for the Sales Team and our customers. To work closely with the Sales Director on the sales process.

* To manage, develop and motivate the Sales Operations team.
* Identify future training requirements and team development based on the needs of the business and individual career progression.
* Conduct regular reviews with direct reports and ensure performance is managed to meet targets
* Set objectives and build KPI’s for direct reports and ensure they are cascaded down to their relevant teams.
* Work with the Sales Director on improving and managing the new business sales and renewals process
* To own and proactively manage the renewals process and pipeline
* To own and manage the process for quotes and orders
* To be responsible for the continuous improvement of the Sales and Sales Support systems:-

* Automation of quotes and orders
* Reporting and MI

* Managing the team to support the customer engagement strategy and future partner program
* Interacting with our customers to help support the sales effort and to improve the customer experience
* To be a point of escalation for customers and members of the Sales Operations team
* Support the Sales Executive Manager to recruit and develop Sales Executives through the Academy and prepare them for appropriate roles in the business.
* Recruit and support the integration of new teams as the company grows organically and via acquisition
* To actively contribute to the Management Team and to communicate its decisions to their teams

Background: What experience is needed to be able to do the job?

* 5 + years’ experience with in a management roll supporting the sales function of a IT, Telecoms or Networking business

Qualifications: Are there any qualifications/ educational standards needed to do the job?

* Good education. Min A-Levels or equivalent.

Business Know How: What business knowledge is needed to do the job?

* Strong existing relationships and network within the IT Reseller and VAR sectors.
* Managing Sales Operations teams

Person Specification: What personal qualities are needed to do the job?

* Have the ability to lead, motivate and inspire others.
* Excellent customer service focus.
* Must have a ‘can do’ attitude and work on own initiative.
* Problem ownership and seeing through to resolution.
* Attention to detail.
* Results driven
* Ability to work under pressure and within deadlines.
* Ability to communicate at all levels within this business.
* Drive and energy in abundance