Customer Service & Sales Support
Full job description
Bates and Bradshaw Ltd
Salary: £26,000 per year
Bates & Bradshaw are proud to be working with a company who operate in the Animal Health Industry who supply quality veterinary chemicals and consumables and have done successfully for over 20 years.
The Role
To support the sales and operations teams by performing the day to day customer communications and ordering processes, ensuring that a first-class customer service is delivered for both our Vet-Way and Smart-Lab UK brands.
This is an office-based role so must be able to commute to Elvington, York.
Responsibilites
* Working alongside the sales team, you will look after customer communication including answering incoming calls and emails as well as follow up communications
* Direct requests and customer/supplier enquiries to the relevant departments
* All sales and purchase orders will be processed accurately and efficiently on our SAGE 50 Accounting system
* Liaise with relevant internal departments to manage a smooth order process
* Record customer communications using our CRM System
* Maximise all revenue opportunities by ensuring customers are aware of the full range of products and services
* Support the sales team in preparing customer quotations, account applications, pricing communications and other administrative duties
* Support the operations ad quality team with administrative tasks where required
Essential Skills
* Desire to succeed in a sales focused environment
* The ability to work independently as well as being a strong team player
* Experience in a similar Customer Service/Sales role
* Confident, professional telephone manner
* Ability to problem solve – Independent thinker
* Attention to detail and accuracy essential
* Strong written and verbal communication skills
* Strong IT Skills – To include Microsoft Word and Excel and any CRM System
Preferred Skills
* Knowledge of SAGE 50 Accounting system
To apply for this job please visit definitejobs.co.uk.