Information, Advice & Advocacy Officer

Information, Advice & Advocacy Officer
Office Based – Birmingham
Full-Time – 37 hours per week, between Monday and Friday
£26,925.6 per annum + Benefits

Mental Health, Vulnerable People, Social Care, Public Sector

Giving people a voice – and making sure it’s heard – is something our client does every day. They are all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services.

An exciting opportunity has arisen for an Information, Advice & Advocacy Officer to join their Birmingham office, working on information and advocacy services and based in their dedicated Information, Advice and Advocacy Support Centre (iAASC). The iAASC building is open between the hours of 8am to 6pm and the successful candidate will be expected to work shift work, between these hours.

You will be supporting a wide range of vulnerable people with sometimes profound and multiple needs, so ideally you will have experience of this type of work, along with a good working knowledge of voluntary organisations.

You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. The ideal candidate will have worked in advocacy, Information and advice or similar a role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required and you will need to be computer literate.

A DBS check will be required for this post.