Customer Service Coordinator

Salary: £14.58 per hour

Customer Service Coordinator Opportunity – Northampton
Opportunity:
Are you the Customer Service Coordinator my client is looking for? Do you have experience in dealing with customers or patients directly on the phone? Have you got good IT and administration skills? Looking for a contract role? If yes then this is the role for you.
My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Service Coordinator where you will be on the phones taking calls from patients. You will be the first point of contact with homecare patients where you will:
* Manage the processing of customer orders for homecare patients.
* Manage customer queries and complaints ensuring a win solution.
* Create lateral relationships with other departments to support product distribution.
* Enhance the reputation of customer services and positively promote the image of the company.
* Contribute to the evolution of the department by providing feedback and taking actions to improve.
* Positively contribute to the delivery of service excellence to the customers and patients.
The role will be working on a shift basis. Week 1 you will work Monday to Friday 8.00 am – 4.00 pm and then the 2nd week you will work Monday to Thursday 10.00 am – 6.00 pm & Friday 9.00 am – 5.00 pm. This will rotate on a weekly basis.
This is a 4 months contract role which will be reviewed for a possible expansion but everything is dependent on the individual and business performance. The PAYE rate is £14.58 per hour.
Skills:
To apply for the role of Customer Service Coordinator you will have:
* Strong attention to detail/accuracy.
* Professional telephone manner.
* Ability to prioritize workload in a very busy environment.
* Strong decision making skills.
* Organized, tenacious and a good team player.
* Proactive and reactive nature.
* Flawless customer service skills.
* Can do attitude, willing and a positive manner.
How to Apply:
To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start webiste.
If this sounds like the role for you or a colleague then please don’t hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information.
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If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role.
Quality Start are acting as a specialist recruitment consultancy for this role.