Service Advisor

Salary: £27,600 per year

We currently have a fantastic opportunity for an experienced Service Advisor to join this busy team in Wakefield. Joining a main franchised dealership you will be responsible for: 

• Establishing rapport with customers and providing excellent service at all times
• Identifying ways in which you can help the customer and achieve sales targets by selling technician labour and add-on products
• Booking in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arranging alternative transport for the customer (courtesy cars where possible) and liaising with drivers regarding pick-up and delivery of customer vehicles
• Managing and following up all work in progress on customer vehicles; liaising regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
• Producing customer invoices
• Arranging/collecting payment from customers over the telephone or in-person

Skills required:

• A passion to deliver a high standard of customer service
• Excellent telephone and face-to-face communication skills
• Administration skills; be able to use computers with confidence and the ability to organise and prioritise work
• Knowledge of Pinnacle or other DMS systems would be advantageous
• Previous motor industry experience in a similar role is desired but not essential

A great opportunity to join a long-established motor group, with a great working environment and the opportunity to develop your career with ongoing training and progression opportunities. In addition to a competitive salary & generous OTE, you can expect 30 days of annual leave (inclusive of bank holidays) which increases with service & a workplace pension scheme.

Hours: Monday to Friday 8.30am – 5.00pm (no weekend working)

Salary: £27,600 plus bonus (circa £300 per month)