Hire Administrator

Salary: £26,000 per year

12276 – Hire Administrator Job Spec
Location: Leicester

Summary
Our client – a highly successful distribution firm based in Leicester – is seeking an experienced customer service Administrator to join their team on a full-time temporary-2-permanent basis.

The initial interim assignment is 3-6 months – essentially your probationary period – but for the right candidate who proves themselves, the role may be made permanent before then.

The successful candidate will provide exceptional customer service to clients & partner companies, whilst maintaining great relationships with approved suppliers. Key responsibilities include:

. Provide exceptional customer service (via phone & email) in a courteous, professional manner,
. Ensure all customer / supplier queries are actioned & resolved in a timely manner,
. Record daily calls, email and sales activity,
. Create & follow up on quotations in a timely manner, capture information on lost orders,
. Produce orders accurately to ensure credit notes are kept to a minimum,
. Maintain good all-round knowledge of fleet equipment, products & services offered by approved suppliers.

The Right Person
• Must be immediately available or on short notice,
• Previous administration / customer service experience is essential,
• A positive manner. someone who is resilient, tenacious with the drive and enthusiasm to deliver exceptional results in a fast paced, ever changing, environment.
• The ability to see things through the customer’s eyes whilst keeping your cool in a high call volume environment,
• Effective communication skills (written & verbal English). Comfortable with high call volume, strong interpersonal skills with the ability to interact at all levels within the organisation / customers.

Package
• Appointment Type: Temp-2-Perm
• starting salary of £26,000per year(subject to experience)
• Hours: Full-Time
• Holiday 25 Days + Bank Holidays
• Hybrid Working (3-days office / 2-days home)
• Pension
• Parking