Workshop Service Administrator / Receptionist

TRUCK WORKSHOP SERVICE ADMINISTRATOR/ RECEPTIONIST
£18,000 – £19,000
(Negotiable dependent on experience)
Industry experience with commercial vehicles is preferred but not essential, must be computer literate and organised.

Our client’s business has been established for over 40 years, it started as a family run business which through expansion and success is now part of a plc Group and the commercial vehicle sector covers all of the UK by means of six depots and in addition five repairers within their areas.

The role of Service Reception/Administrator is a very important and responsible position within the company; it is customer facing and will be varied, you will be kept busy at all times. There will be detailed training in terms of vehicle compliance, servicing and breakdowns, where you will gain an understanding of the systems and procedures in assisting in keeping the vehicles on the road.

The main day to day duties will consist of planning and then arranging scheduled weekly inspections, retail and warranty repairs with customers. You will be required to update the (vehicle off the road) VOR log as jobs go in and out of the workshop, raising job cards, gaining authorisation from the customer, updates and completion times.
Gaining key vehicle information through the manufacturers’ web portals and relaying this through the vehicle booking.

In addition to the above you will get involved with and gain an understanding of the planning and organising of the Company’s MOT facility to enable vehicles to booked in at the VOSA lane at one of the other sites.

Additional duties: (This list is not exhaustive)

• Booking vehicles into workshop
• Answering the telephone and dealing with vehicle breakdowns
• Organising workshop loading with the controller
• Liaising with external workshop repairers to ensure pre organised work is complete
• Chasing order numbers and authorisation from customers
• Monitor vehicle compliance dates on the system
• Scanning to vehicle history compliance paperwork including MOT certificates etc

Additional information

Hours of work: Basic 42 hours average (consideration to the alternating Saturday mornings)
Monday to Friday 07:15 am – 16.15pm / 09:00 – 18.00 alternating with the other receptionist
Alternate Saturday mornings 8:00 am to 12:00 pm

Contributory pension scheme
Free parking
Onsite kitchen facilities