Workflow Implementation Consultant

Salary: £36,000 – £38,400 per year

We are recruiting for a fast growing organisation with an office based in Farnborough and they are seeking a Workflow Implementation Consultant (WIC) to act as a subject matter expert on their Workflow system, working with the customer to ensure that the roll out of workflows within their legal practices meets their needs and runs smoothly, offering training and support along the way.
Competitive salary and benefits
The WIC will work with the customer in a truly consultative style, scoping out exactly what the customer needs, and supporting them in designing their workflow to meet these needs. Throughout the process, the WIC will need to ensure that our excellent levels of customer service and customer rapport are maintained, to contribute towards our customer retention targets.
In addition to the Workflow feature of our software, our WIC’s will also be required to become experts on our Case Management System, as the two features are so closely linked.
Task, responsibilities and duties:

To be able to communicate with internal and external stakeholders
Confidence to question processes to ensure the best methodology is found
Delivery of Enterprise implementation through cross department engagement to ensure timescales met
Implementation and maintenance of Standard Operating procedures (SOPs)
Contribution to development of Professional Services strategy/objectives
Training and retraining of team members on updates to Enterprise
Commercial awareness to manage the business needs whilst supporting customer requirements
Strong ability to constantly reprioritise workload
Impeccable time-keeping, diary management and delivery of training and support during all phases of each project
Shows proactive initiative by identifying and developing service improvements, efficiency and effectiveness
To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained
To comply with all statutory legislation
To identify and report all and any hazards
To carry out any other reasonable task as deemed necessary by management.
Skills and Experience

Ability to demonstrate strong implementation track record
Experience of delivery training
Excellent Microsoft Office Skills
Legal background with focus on documentation and processes
Understanding of legal case management software
Understanding of project management processes
Demonstrates initiative
Intuitive
Good cognition
Methodical
Numerate
Customer Confident
Ability to prioritise
Exceptional IT Literacy
Prince 2 Foundation and Practitioner
Enthusiastic towards their work
Ability to take the initiative
Consultative Style
Keen eye for ‘attention to detail’
Can do will do attitude
Patient
Analytical
Professional
Calm
Logical
Rational
Customer focused
Career orientated
Committed to continuous professional development
Driving licence and own transport