Work Planner

Salary: £16.21 per hour

Title: Work Planner

Hourly rate: £16.21, holiday will accrue weekly in addition to hourly pay

Hours: Full-time, 37 hours (8.00 – 4.00 Monday to Thursday and 8.00 – 3.30 on a Friday)

Start Date: ASAP

Duration: 4 months with potential to become permanent

Location: Bracknell

We are seeking positive minded, professional individuals who enjoy working in a fast-paced and team orientated environment.

This is an excellent position that is responsible for supporting the trade team managers and trade operatives in order to help to deliver great services for our client based in Bracknell.

Responsibilities will include:

• Managing the delivery of the responsive repair appointments through telephone contact with trade team managers and operatives, ensuring allocation of jobs to trade colleagues and continuity of services and all appointed repairs
• Processing follow ups, out-of-hours attendances and further work requirements and materials orders promptly, ensuring all issues are dealt with same day where possible or within 24 hours
• Ensuring the repairs and servicing achieve 100% compliance for annual checks/servicing
• Investigating complaints referred by resolution team and providing sufficient evidence to allow formal responses to be composed for customers, liaising with trade team managers as required
• Ensuring all required checks are undertaken on a monthly basis
• Looking ahead on the database and highlighting lack of trade availability to the assigned team leader
• Monitoring and looking into Customer Satisfaction data
• Ensuring HSE forms are recorded and allocated to responsible person(s)
• Sourcing quotations for best price and raising purchase and works order via designated IT systems
• Liaise with system administrators to ensure that system problems are reported and resolved providing minimum disruption to services
• Record re-chargeable works information on the works order, checking that all queried events for your assigned trade team are verified with the attending operative
• Providing evidence where necessary for charges challenged by customers

What we are looking for:

• Excellent customer service
• Experience within repairs
• Excellent time management skills
• Able to manage high workloads with ability to organise and prioritise
• Able to work under pressure and still maintain a high level of accuracy and attention to detail
• Strong written and verbal communication skills
• Commitment to a customer focussed approach
• Customer focused – helpful and willing to always support
• Solid IT competency
• Confident problem-solving skills

The successful candidate will be a highly organised individual with a strong attention to detail. You will need to be proactive and work efficiently, ensuring high levels of confidentiality at all times. You will be professional, adaptable, and committed.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.