Weekend Customer Service Handler

We are currently recruiting for Weekend Customer Service Handlers within the Insurance industry for our client based in Cheadle.

Weekends + Bank Holidays 9.00am – 5.30pm
Salary: £26,000pro rata

For candidates with the right attitude and work ethic the Company has great opportunities within the operational roles to progress through levels from the entry Trainee Level through Levels 1-3. These levels are aligned with increased skills, understanding and knowledge that an employee gains through training as well as their meeting productivity requirements. On average an employee would look to progress from an initial Trainee to a Level 1 handler within 6 months and potentially rise to a Level 3 handler within 18 months. With successful progression to each level there is also a pay increment in recognition of the handlers achievements, so within 6 months there is real potential for the employee’s salary to increase by £26,000with two further increments to follow.

Duties

• To efficiently and accurately register new Motor Claims on behalf of the Company’s clients and effectively represent the first interface between the customer and the company.
• To swiftly and efficiently answer queries through detailed knowledge of the claims registration procedure.
• To advise the customer on any other accident services that may be available following registration of their claim.
• To demonstrate knowledge of insurance and the terminology used thus offering the customer the best possible advice.
• To at all times promote the corporate image of the company and the company’s clients through the provision of the highest level of service quality.
• To liaise with other company departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims registration procedure.
• To ensure that you are correctly logged into the appropriate hunt groups in order that all calls are answered within the specified service levels.
• To have an ability to identify and resolve complicated problems efficiently, in the event of any specialist claims.

Skills

• GCSE in English and Maths
• Previous experience of working in a call-centre environment, customer service and/or the field of insurance.
• A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients.
• The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers, with the recognition that customers may be distraught and concerned following an incident.
• The ability to recognise and deal with problematic claims and / or refer them to more senior members of staff for appropriate action.
• A background in customer relations or experience of conflict resolution would be beneficial.
• A willingness to perform minor administrative tasks as requested by more senior members of staff.