Website Business Administrator

Website Business Administrator

Due to our expanding business we are looking to recruit a website business administrator. Jack Enterprises is an established company that specialises in the delivery of innovate web based solutions to different industries. Due to our expanding portfolio of won work we are expanding the team based in Solihull by looking for a full time website business administrator. This role will be based at our new offices (Cranmore in Solihull), and will provide fantastic career opportunities for the right candidate to progress. You will be the key contact for customers and internal users with reference to two solutions we offer, we provide a series of tools for issue/change management, you will be responsible for ensuring these are used correctly. If you have a passion for the detail, have a good technology understanding, excellent English skills and are a brilliant communicator then this is the role for you. We offer a comprehensive support plan for the right candidate to ensure they are comfortable in the role, with a continued personal/professional development plan as standard. So what are you waiting for – apply below! Worried you won’t be technical enough but are an excellent administrator/communicator – contact us to discuss.

Role Description:

• Responsible for ensuring timely communications to customers, internal users and other stakeholders (new releases, outages, urgent issues etc)
• Responsible for recording and reporting on all system issues (incidents), change requests and customer enhancement requests
• Responsible for coordinating, monitoring and reporting status on planned website releases
• Direct coordination with remote IT support teams (application and infrastructure) – able to direct, prioritize, ensure progress is tracked and handle issue escalation
• Able to test new releases in a structured manner by
o Creating test cases to test the proposed changes (and existing functionality)
o Executing documented test cases and recording actual results
o Reporting issues to the development team with sufficient information on what happened, what should have happened etc
o Keeping status reports for testing progress and percentage completion
• Able to understand the technical components within our solution (web server, database, load balancer etc) as well as be able to pick up the functionality of the two web applications easily
• First and foremost be highly organized, able to capture/record information, present summaries and identify information that requires further investigation
• Must be fluent in written and spoken English – able to summaries technical issues into business language and vice versa
• This role requires an enhanced DBS check due to the access to sensitive information regarding people at risk
• Optional – a good understanding of the mechanics of social media (Facebook, Twitter, Instagram etc) and the ability to create and post interesting/relevant posts
• Optional – ability to edit written articles/reviews to be published, correcting grammar, ensuring compliance with our publishing guidelines and perhaps able to write material to be published on a range of topics.
You will have a high level technical understanding of how a website is technically run (web server, database etc), and have a passion for the detail. You will be a great self-starter, interested in progressing your career by demonstrating your exceptional skills.

Hours – You will be expected to work the following standard hours (38 hours):
Monday – Thursday: 9am to 5pm
Friday: 9am to 3pm
Contract – you will be a fulltime / permanent employee

Salary – £26,000basic depending on experience. You will also be entitled to a work based individual bonus of upto 10% annual salary paid on a quarterly basis.

Benefits – you will be entitled to the following benefits:
Pension – Employer matched contribution up to 1%
Holiday – 5.6 weeks a year including public holidays
Accident Insurance – various payments if you are involved in an accident and require hospitalization (conditions apply)
Discounted vouchers, cinema tickets etc – you will have access to a range of discounted vouchers, cinema tickets. Availability may change and we will constantly look to improve the discounts available to employees.
Charity Days – you will be entitled to take 1 day a year fully paid to spend the time for an agreed charity (conditions apply)

Applications to be received no later than September 16th 2016 for interviews the following week. We expect the ideal candidate to start as soon as they are available (within 4 weeks of interview) subject to existing notice period.