Customer Service Technician

In a Nutshell…

We have a new opportunity for a Customer Service Technician to join our team within Countryside Partnerships Merseyside & Cheshire West, at various sites across the North West region. As our Customer Service Technician, you will be responsible for providing an exceptional customer care service to all Vistry Partnerships Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status. You will carry out repairs, source all necessary materials in advance in order to complete works on time and within the first visit. You will also assist office-based staff with putting together a programme of works for subcontractors and be on hand to offer technical advice. This is an excellent opportunity to be working permanently with one of the most successful and recognisable main contractors and housebuilders in the UK who have built a superb name in the market.

Let’s cut to the chase, what’s in it for you…

Competitive basic salary and annual bonus
Company Van
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
Private Healthcare
Company contributory pension scheme
Life assurance – 4 x your annual salary
Sharesave scheme
Cycle to work scheme – up to £3000
Support with a professional membership
Denplan, GymFlex and many more…
In return, what we would like from you…

Behave in line with our company values – Integrity, Caring and Quality
Confident with excellent communication skills
Organised and self-motivated
A “can do” positive attitude
Able to work as part of a small team with established processes and procedures
The ability to manage difficult customers, understand and explain building related issues.
Thorough and consistent approach
Excellent customer focus with construction-based customer service background preferred
Ability to update defect management system as required
Full driving licence
Desirable –

Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential
More about the Customer Service Technician role…

To carry out remedial works as deployed by the customer’s service team occupied and unoccupied properties – complete repairs on time/first visit
To review defects lists and procure any materials required prior to customer appointments
To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
Inclusion and diversity are paramount to us here at Vistry Group – we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us – we will always be happy to help.