Client Relationship Executive

Client Relationship Executive

Who we are?

Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.

As a Client Relationship Executive, you’ll be partnering with our clients to deliver an excellent experience and guide them through the process. You’ll take pride in building long term relationships with our clients and give them confidence and support to make the most informed decisions to ensure they secure the best candidates for their roles.

About the role:

Be the client’s primary point of contact within Verifile, ensuring that the background screening of their candidates is carried out efficiently and accurately and ensuring they are kept up to date.
Build effective working rapports with clients and communicate information accurately.
Provide advice to clients regarding Verifile’s background checks, paying attention to detail and always doing your research first before giving your professional guidance.
Record all correspondence with clients to ensure that accurate and comprehensive information sharing is facilitated across the Verifile teams – because we work as one team!
The must haves:

Previous experience of working within a customer facing role
An excellent communicator, articulate, with the ability to build rapport quickly and provide a great customer service
Enthusiastic, positive, self-motivated, hard-working, with a flexible can-do attitude
Confident in picking up the phone and liaising with all levels of stakeholders
Excellent typing and data entry skills
Good computer skills, including email, the internet and MS Office.
Be able to work independently but also a great team player
Minimum of 3 GCSE’s (including Maths and English at Grade C), or equivalent
We’d also love you to:

Ensure that the company values are reflected in your own work and behaviour: Leadership, Partner Human, Relentless and Flexible

What’s in it for you:

Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities – health, time, finances, and community, we don’t have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more!