Vendor Support Analyst

Salary: £33,600 – £36,000 per year

Overall Job Purpose:

SCC has a close integrated vendor / 3rd party supply chain and has held several Gold and Platinum accredited partnerships with major vendors for many years. As SCC grows, its partnerships need to continually evolve to adapt to changes in toolset integration, technology and customer demands for systems, solutions, and services.

As part of this ongoing journey, we need to manage several support and product streams: –

• Toolsets – work with vendors, suppliers, and 3rd parties for closer integration

• Product – ensure vendor products purchased have the appropriate support services applied with vendor / supplier /3rd party support

• Break Fix Service – ensure where products are replaced are updated and their status is maintained in both SCC and vendor toolsets

The Supplier Support Administrator / Analyst role is to oversee and maintain the above streams, to ensure that each product has the right level of SCC and vendor / 3rd party service applied, ensuring the product status is updated correctly by the support functions when replaced, and running analysis reports within the toolsets to ensure we are aligned correctly. This will require working with other functions to implement the support and ensuring various stakeholders update the systems during product status changes.

Main Duties of the Job:

• Build relationships with operational stakeholders

• Review and manage despatched product information to ensure appropriate service wraps are applied to part product despatch

• Work with Vendor / Supplier management to ensure processes are aligned and fit for purpose

• Perform analysis via reporting tools that helps identify issues with data inaccuracies / missing data / erroneous data

• Use various toolsets to review data and run reports

• Work with the team leaders to identify process gaps and assist with remedial alignment

• Returned Material Authorisations ( RMA) – work with Operational functions to ensure RMA and product returns are maintained and queries are resolved.

Skills, Knowledge and Experience:

• Experience of working in an analyst / service role

• Good spoken and written communication skills Good organisational and time management skills

• Good ‘people skills’, for working with a range of colleagues and Customers.

• A professional manner

• The ability to work to targets

• Microsoft products / Office applications

Preferable, but additional training will be given

• Excel spreadsheet knowledge

Interested?

Then click the response button now

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