Vehicle Preparation Officer

Salary: £36,000 – £48,000 per year

Hello,

We’re carOOn and our vision is to deliver the UK’s best car buying experience by putting the customer first and making it no different from buying any other product online today. We understand how much people love their cars but that they often don’t love the experience of buying one.

carOOn was founded in 2020, is backed by a lender Finance Giant, and has a highly experienced management team, led by Founder & CEO, Khusro Kamal.

So, if you want to be part of our exciting journey and help change the way people buy used cars, then carOOn could be your perfect next step.

Who we’re looking for:

We are looking for a positive, passionate, proactive Preparation Center Manager that wants to help us deliver a 1st class experience to our customers…

Working within the team, you will have an absolute passion for customers and delivering an amazing customer experience.

Being professional, helpful, and supportive, ensuring we are exceeding our customers’ expectations at every opportunity, you’ll be helping to make our customers’ car dreams come true.

Manage and oversee Transporter vehicle check-ins and outs.

• • Manage and oversee VHC with workshop within 24hrs of delivery.
  • Manage third-party prep centre costs and quality.
  • Complete appropriate paperwork at vehicle check-in and check-out stage.
  • Complete body check vehicle condition reports.
  • Manage the handover of the car to the customer – on-site.
  • Oversee delivery of the car to customers to achieve committed timescales.
  • Ensure the compound is well organised with defined areas reflecting the vehicle stages.
  • Ensure all vehicles have correct signage reflecting the vehicle stage of the journey.
  • Attend daily meetings with the Workshop, Bodyshop, Sales & Handover departments
  • Strive to minimise vehicles in stock for days.
  • You will work hard to get the vehicle fully prepped and ready for sale to maximise sales opportunities.
  • Quality check (QC) vehicles 24 hours prior to guest handover
  • Manage the return of vehicles from customers due to complaints/needing rectification.
  • Manage the third party to deal with this rectification work.

Skills and experience required:

• • Relevant motor industry experience preferably gained in a vehicle service/repair workshop environment or relevant motor vehicle claims experience working within the Insurance Industry.
  • Experience working in a customer service role.
  • With strong organisation, prioritisation, and time management skills, you will be managing a large volume of vehicles
  • Excellent people and communication skills – you will be speaking to stakeholders, third-party contractors, and guests.
  • Negotiation, questioning, and decision-making skills.
  • Exceptional attention to detail and accuracy
  • Ability to work autonomously and as part of a larger wider team
  • Strong business and commercial acumen

What you’ll get from us:

You’ll work in our new office in Milton Keynes, boasting a large staff kitchen. We have plenty of break-out areas and ample free parking.

Not only do we offer a competitive salary with also offer a range of benefits including:

• 28 days holiday including Bank & Public Holiday’s
• Pension
• Staff discount
• Training and development opportunities

This is a full-time position working across Monday-Saturday on a shift pattern/ rota basis.

We are operational from 9 am – 7 pm so being able to work during these hours is essential.

You must have the right to work in the UK, or a valid work permit. All successful candidates will be subject to background checks.

We know that diverse teams make better teams, and we are an equal opportunity employer that values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status, or marital status