Used Car Sales Manager

Job Description:
This exciting opportunity now exists within our Stoke Centre

**Please note: All candidates must follow the on-line application process**

Audi is a manufacturer of exquisite cars beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung Durch Technik

Job Purpose: To manage all used vehicle sales processes within the Audi Centre.

To achieve used vehicle and finance sales volumes and profit objectives through motivating and developing the used car sales team and ensuring that each customer receives excellent customer service

Key Responsibilities

Maintain standards of performance of the used car sales team through effective coaching and performance management.

Recruit and select the used car sales team members in line with organisational requirements.

Manage the supply of used vehicles, including setting stocking policies and a stock profile in line with business requirements.

Monitors used car stock and ensure that agreed liquidation policies are implemented

Maintain high customer satisfaction levels through the understanding and adherence to Service by Design and European Customer Survey (ECS) within the Audi Centre.

Implement and develop customer follow up systems and procedures to increase customer loyalty.

Maximise commercial opportunities through developing and implementing effective and consistent events and campaigns.

Monitors and evaluates customer needs and competitor activity in the local market, ensuring that campaigns are relevant and targeted.

Liaise with other departments to maintain the accuracy of the customer database.

Regularly communicates and interacts with members of other departments to develop the business and the Audi Centre team ethos.

Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.

**Strictly no Agencies**

Company Information:
In 2014 Audi achieved best ever worldwide sales of 1,741,100 cars, a 10.5 per cent improvement over 2013. Sales in the UK increased by 11.8 per cent year-on-year to 158,987 cars. To maintain this strong performance the brand plans to invest around 24 billion between now and 2019, 70 per cent of which will be channelled into new model development and innovative technologies. Audi lives up to its corporate responsibility and has strategically established the principle of sustainability for its products and processes. The long-term goal is CO2-neutral mobility. This philosophy also applies to the brands sports car racing activities, in which Audi made history in 2012 by winning the Le Mans 24-hour race using pioneering hybrid diesel technology in the R18 e-tron quattro. It went on to repeat the performance in the 2013 and 2014 races, taking the total number of Audi victories there to 13.

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