Travel and Lifestyle Consultant – Nights

Do you have a passion for travel with a strong travel industry background from an airport, business or leisure travel background? Can you commit to out of hours work on a range of shifts? If yes, my client who are a leading global travel company require an Out of Hours Travel and Lifestyle Consultant handling enquiries from customers looking to book travel across the world. This will involve flights, hotels, car hire, airport transfers and meet and greet services, private charters, cities and resorts.

You will be joining an expanding team to include full training, the chance to learn a CRS system and excellent salary plus benefits on offer.

OUT OF HOURS TRAVEL AND LIFESTYLE CONSULTANT RESPONSIBILITIES:

*Handling enquiries from customers looking to book travel across the world
*Booking flights, hotels, car hire, airport transfers and meet and greet services, private charters, cities and resorts.
*Working within a contact service centre, taking incoming calls from customers
*Using effective questioning and relationship building, you will be able to make relevant recommendations
*Confirm bookings and up-sell based on your thorough understanding of the products available
*Providing advice on visa, passport and security requirements relating to the destination
*Confirming the issuing details and booking conditions for each reservation.
*Bookings will be made using a GDS system
*Working on a range of shifts between 1pm and 8am Monday to Sunday

OUT OF HOURS TRAVEL AND LIFESTYLE CONSULTANT EXPERIENCE:

*Must have experience within the travel industry from an airport, airline, or tour operator background
*A passion for travel and personally visited many travel destinations around the World
*Must be able to commit to shift work between 1pm to 8am on a rota pattern
*Knowledge in a CRS system an advantage but training will be provided
*Excellent communication skills (both phone & e-mail) and ability to interact with high value customers
*Ability to identify customer requirements and to match these to appropriate products and services
*IT literate, you will need to be able to understand and use internet search sites and e-mail
*Research/information gathering and problem solving skills
*Ability to cross-sell with relevance additional travel & concierge ancillaries
*Ability to work on own initiative or as part of a team where required
*Some Lifestyle experience would be ideal, although not essential

In return an excellent benefits package which includes private healthcare and pension will be offered to the winning candidate along with a basic salary of £26,400 – £33,600plus shift allowance, quarterly bonus with an OTE of up to £28,000.

**Hours will be on a range of shifts between 1pm and 8am Monday to Sunday**

Interested?