Transport Customer Service Administrator

TRANSPORT
CUSTOMER SERVICE ADMINISTRATOR

CRICK

We are a leading global player in the supply chain industry. Our services range from managing the e-commerce operation for major high street retailers to handling the distribution for renowned blue chip businesses. With over 13,400 employees in the UK and over 37,700 across the World we are continuing to grow and go from strength to strength throughout our business.

An excellent opportunity has arisen at Norbert Dentressangle Logistics for a Transport Customer Service Administrator at Crick. The main purpose of the role is to efficiently administer customer order requests, process and improve contract transport operations in order to achieve targeted performance levels whilst meeting the needs of the customer.

What will you be doing?

To ensure all administrative order entry duties are carried out to a high level of accuracy and professionalism.

To ensure that the claims procedure for damaged deliveries is followed.

To achieve weekly and monthly KPI`s as set by the business and /customer service level agreements, escalating any issues impacting on these to the Transport Manager.

To use IT based systems in the effective performance of their role, this will predominantly be Norbert Dentressangle`s own `SHARP` system.

Ensures that appropriate communication methods are used to provide information to both internal and external customers as required e.g. communicating with stores, dealing with customer issues, communicating with drivers, prviding ETA`s, etc.

To ensure compliance with company Health & Safety requirements highlighting any concerns to the Transport Manager.

To identify and highlight any potential improvement opportunities within the contract framework.

To demonstrate the company values in the undertaking of their role.

To consistently provide the highest levels of customer service.

To undertake any relevant training events in line with own development needs and business requirements.

Who are we looking for?

Knowledge

of and compliance with statutory obligations.

Ability to provide statistical data/reports for external/internal customers.

Experience of overseeing the efficient handling of internal and external customer queries/complaints in a timely and professional manner.

Experience of working within the parameters of planning and operational processes and Health and Safety procedures

Ability to control administrative requirements of the transport operation

Skills

Preferred experience within a transport office / planning function.

Data entry experience (essential)

MS Office use

Knowledge of fundamental administration functions

What can we offer you?

Join a company committed to their employees with a ‘you grow, we grow’ ethos

Take advantage of our award winning learning and development department to continue your learning and progression

Access to discounts from some of the high street’s biggest names

We have a compelling vision for the future and need exceptional talent to achieve this – which is where you come in.