Case Handler

Case Handler

Job Description

Case Handler



Are you a people person? Do you enjoy keeping busy, managing a varied workload and striving for success within a team? Are you looking to start your career in a vibrant, dynamic and rapidly-growing office? Then this could be the role for you!

As a Case Handler, you will look after our ongoing cases on behalf of our clients and customers. As the middle point between the two, you will be responsible for ongoing communications over telephone and email, working towards a set target to ensure that cases are handled in an efficient and effective manner.

What you will be doing:

  • Reviewing an existing caseload with the support of your team
  • Contacting customers and clients by telephone and email, and ensuring communication between the two
  • Liaising with our enforcement team to ensure caseload enquiries are being followed up
  • Working to deadlines to ensure the most efficient services is provided

What we are looking for:

  • Excellent communication skills
  • The ability to approach situations with confidence and persistence
  • The ability to manage a varied and, at times, busy workload
  • A strong team player

What’s in it for you?

  • Discretionary monthly bonus scheme, paid dependent on performance
  • 25 days holiday + Bank Holidays
  • Enhanced Maternity and Paternity Package NB subject to eligibility criteria.
  • Healthcare Cash Plan.
  • Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
  • Pension Scheme

    If this sounds like the job for you, please apply and a member of our recruitment team will be in touch.
    New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

    We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.


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