Case Handler

Salary: £26,000 per year

Case Handler

£20,000 up to £23,700 with their fantastic progression scheme

Full time, permanent

Various opportunities available – become part of a growing team

My client is looking to recruit for a case handler to join their successful, growing company in Gloucester. You will work within a dynamic team, supporting their customers in a timely manner. You will be able to understand the customers needs and assist in an appropriate way. The ideal candidate will be looking for a career that offers growth within an exciting new opportunity and be passionate about delivering great customer service

The role

• Responsible for managing your own caseload

• Offer exceptional customer service throughout everything you do
• Process correspondence and ensure all workflow activity is completed effectively
• Provide effective internal and external communications
• Ensure cases are handled in the correct technical manner
• Deal with enquiries, understanding the customer’s needs, and providing guidance that is best suited to their requirements

Essential criteria

• Previous experience in customer service required from any sector, to include retail, hospitality or commercial industry

• Strong communicator both written and verbally
• Ability to build relationships with customers
• Work effectively and in an organised manner both independently and as part of a team
• Ability to listen to the requirements of clients and identify and match their needs
• Have a positive, enthusiastic, and proactive approach
• Offer a high standard of customer service

Benefits

• Full training provided
• Annual salary review
• Discretionary annual bonus based on personal and company performance
• Opportunities for progression and growth within the company
• Competitive pension scheme and further comprehensive benefits

Please contact Rebecca at i2i Recruitment for IMMEDIATE consideration!

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