Transaction Manager

Benefits:

£27,300 basic salary and £66,300 OTE

Company Car

25 days annual leave

Company pension scheme

FREE onsite parking

Key Responsibilities of an Audi Transaction Manager:

· Manage customer follow up systems and procedures to increase customer sales from initial enquiries and existing Harwoods customers via the Lead Management System

· Generating sales through proactively second-facing and customer engagement

· Maximise income opportunities by offering funding and insurance products to customers whilst adhering to the FCA guidelines at all times; in regard to portraying financial information and regulated activities

· Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business.

· Review customer credit applications for complete information and accuracy, follow-up applications with customer and lending institutions

· Proactively identify and pursue relationship opportunities via outbound sales and marketing channels to improve future renewal activities and finance retention business · Ensure accurate completion of documentation, prompt collection of outstanding payments and safe handling of cash and cheque transactions

· Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge

· Assist in ensuring that part exchange vehicles are correctly appraised and managed to generate maximum return

· Aim to achieve 100% customer referral with sales executive interaction

· Communicate promptly with the customer, sales manager, sales team and work colleagues

· Analyse current procedures and identify opportunities for improvement

· Formulate training plans for sales executives to increase car sales, finance, insurance and warranty sales

· Consult with customers to establish their needs, resolve any complaints professionally and calmly where necessary

· Represent the dealership and build strong relationships with lenders and financial institutions

· Assist the management team in planning, forecasting trends, and revising plans for the dealership on an ongoing basis

· Ensure the safety and security of people, vehicles and property reporting any known faults or hazards