Training Consultant (Learning & Development / Sales Trainer)

Training Consultant (Learning & Development / Sales Trainer)

Western Union Business Solutions is a global leader in foreign exchange and international payments. We enable companies of all sizes to send and receive cross-border payments and manage their foreign exchange needs. With access to over 135 currencies, and a global financial network spanning more than 200 countries and territories, we help companies spend less time managing their international financial transactions and more time growing their businesses.

Position: Learning and Development Consultant
Location: Peterborough, Cambridgeshire
Salary: £30,000 – £36,000 dependant on experience plus up to 10% annual bonus

ROLE:
They are delighted to be able to offer an opportunity for someone to join the Western Union Business Solutions (WUBS) Learning and Development team to support their UK business streams in designing and delivering a high standard of training options to managers and teams. There will be a requirement to design and deliver workshops for their UK teams working alongside their Learning and Development team for EMEA, North America and APAC regions. E-learning content will also play an important part of the growing their online learning and performance management site to support the sales and operations teams.

This role will encompass the delivery of bespoke materials covering product and services training, delivery of their in-depth induction training programme, sales skills training and other knowledge or skills training in the UK and for their European teams when required. Embedding learning outcomes and using metrics to evaluate the success of their training intervention will also play a part of their training solutions to the business.

Experience is required in creating and delivering training as well as knowledge of the learning cycle and blended learning approaches. This is a fantastic opportunity to work with a successful and passionate business that continually innovates.
You will be working in a high profile area of the business, in a role that offers the scope to reinforce the WUBS value proposition and above all ensure that they provide exceptional Customer Service that their internal customers demand and expect.

This role is based from their London office; however, due to their customer base you will be required to work regularly across all of their offices in addition to travelling to their regionally based UK teams and occasionally their European region.

RESPONSIBILITIES:
a) To build key relationships with the management team.
b) To support and deliver Induction and other required training including product, services, systems and process training.
c) To support Team Leaders and Managers with Induction programmes to ensure resources are identified and that a continuous learning culture is maintained.
d) To develop E-learning content to and review and update current materials to ensure accuracy and up to date information is maintained.
e) To work with the Global Organisational Development team as part of producing a consistent global programmes.
f) To promote a culture of continuous training & development across WUBS by building relationships and leading by example.
g) Work with Learning and Development to evaluate and measure the success and effectiveness of the training and development of future programmes within WUBS.
h) Knowledge of a Learning Management System and blended learning approaches to delivery of learning outcomes.

ESSENTIAL SKILLS / EXPERIENCE:
a) Able to tailor & relate delivery of training materials to different audiences and areas of the business.
b) Experience within a customer service and sales environment.
c) Excellent communication skills along with the ability to effectively present information to all levels of staff.
d) Self motivated with the ability to demonstrate initiative, work alone where necessary and be a great team player.
e) Excellent verbal and written communication skills with the ability to build relationships quickly and effectively.
f) Good organisational and planning skills.
g) High standard of presentation skills including PowerPoint.
h) Flexible in approach to a variety of tasks, multiple deadlines, hours of work and some overseas travel.

DESIRABLE SKILLS / EXPERIENCE:
a) Adobe Presenter and – Captivate knowledge would be an advantage.
b) Fluency in a European language would be an advantage.

You may have experience of the following: EMEA Trainer, Learning and Development, bilingual Training Consultant, L&D Officer, Customer Service Trainer, Learning & Development Specialist, Training Officer, Multi-lingual trainer, etc

This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.