Trainee Claims Technician

Job Purpose

Actively assist to maximise new business opportunities and achieve a high retention rate on existing accounts through expert knowledge and support.

Provide technical support to team and colleagues as and when necessary, in particular your specialist areas within the claims team in dealing with all technical and claimant issues. Maintain a professional attitude towards the team, being seen to support the decisions of the manager and management team at all times.

Assist in the daily administration of Claims, in respect of all Divisions as required, and the provision of technical support to them.

Liaise fully with Account Handlers and your Line Manager on the progress of a claim as and when required, updating financial information and issues that may arise from within the claims process.

Deliver an effective and speedy claims administration and settlement service to the Group’s clients. In doing so, operate accurate and efficient practices and procedures meeting all Group and divisional targets.

Responsibilities

• Accountable for your own professionalism, appearance and conduct within your team with appropriate issues escalated accordingly.

• Act as the point of contact for your specialism claims, representing the Group to clients, underwriters, brokers, agents and others as appropriate.

• Deal with general enquiries on all claims handled by you as required
• Manage the day-to-day correspondence receipt process and prioritize accordingly ensuring the most urgent matters are identified and treated suitably.

• Use a variety of sources, including own experience, to assess validity of potential claims. Additionally, confirm value of potential claims using appropriate information, for example adjusters and specialist reports.

• Establish and maintain complete and accurate customer files ensuring all compliance and divisional requirements and standards are met.

• Process insurance and reinsurance claims transactions using the Global XB insurance processing application meeting all divisional and team targets.

• Responsible for the timeliness and accuracy of all data input into the GlobaiXB insurance processing application on own claims.

• Maintain additional data records and reports as required, in particular the monthly claims bordereaux and spreadsheets.

• Prioritize own workload ensuring the most urgent matters are dealt with accordingly seeking assistance from line manager when necessary.

• Ensure you remain compliant and within the FCA guidelines, providing technical help and support when required.

• Assist the Claims Manager in resolving any compliance issues as and when they arise to a satisfactory conclusion.

• Process insurance and reinsurance claim transactions
• Report to the management any situation, which has or is likely to develop into a potential E&O situation.

Knowledge/Skills/Qualifications

• Strong communication skills (including written and verbal) with both internal and external customers

• Good administrative and time management skills

• Can manage own work load and act independently if required

• Strong attention to detail and high level of accuracy

• Strong knowledge of Microsoft word and excel packages

• Aptitude for mathematics

• Computer Literate