Telephone Advisor (Dementia)

Salary: £26,000 per year

Telephone Advisor (Dementia)

Contract Type: Permanent
Location: Norwich, NR10 3JU
Salary: £26,000per yearactual per year (depending on skills and experience)
Working Hours: 35 per week 9am to 5pm Monday to Friday

via Zoom or Teams

Are you looking for a rewarding career where every day is different?

Do you have the passion and drive to make a positive difference in the lives of people affected by dementia?

Would you like to work within a supportive and compassionate team where we work openly, combining our strengths, to help us achieve more together?

If your answer is yes, please let us tell you more about the fantastic opportunity we have at Alzheimer’s Society.

Area role covers: Norfolk and Waveney

We are excited to welcome an approachable, empathetic and knowledgeable Telephone Dementia Advisor to work on our Local Dementia Helpline. This is an amazing opportunity to have a rewarding and stimulating career providing support and guidance to people living with dementia and their carers. We strive to support people to maintain their independence and improve their sense of well-being, putting them in more control of their own lives.

As a Telephone Advisor you will be the first point of telephone or written contact for people affected by dementia who need support. The service comprises of Dementia Support Workers and Admiral Nurses working together to support people affected by dementia across Norfolk and Waveney, assessing their needs and identifying desired outcomes. You will become an integral part of that team, where you will also excel at working on your own initiative, using your excellent time management and organisational skills to manage your workload.

In this role you will provide a highly responsive, individualised and empathic information, advice, support and signposting/referral service to people affected by dementia and memory loss symptoms.

You will have;

Passion to support people to maintain their independence and improve their sense of well-being, putting them in more control of their lives.
A solid and compassionate understanding of the needs of people affected by dementia.
The ability to work inclusively with people affected by dementia, along with an understanding of the need for client confidentially.
Great communication skills, adapting your approach to ensure understanding at all levels.
Knowledge of working alongside volunteers and an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.
The skills to support people via the telephone.
Good IT skills and experience working with databases.
A warm and welcoming approach, that promotes trust in the service for those who access it.

You will;

Be the first point of contact for people wishing to access the Dementia Support Service.
Deliver high quality information, advice and support, including emotional support.
Use your initiative and sensitivity to find the best way to present and explain information.
Use your skills to work with individuals to assess immediate needs and wishes and identify further support requirements.
Be able to transfer individuals for further support, both internally and externally, following service specifications.
Promote our amazing service with those that you have contact with.
Please note the deadline for submitting applications for this vacancy is 12 noon on the closing date

Alzheimer’s Society is the UK’s leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Our employees work hard every day to make a true difference in people’s lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer’s Society.

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 107 565