Technical Support Engineer – Access Control

Salary: £30,000 – £48,000 per year

Do you want to work for a globally renowned powerhouse in biometrics, security and identity solutions? Physical security solutions is the way the world of security is moving forwards and you could be a part of our customers growth.

ROLE: Technical Support Engineer – Access Control

SALARY: £30,000 – £48,000DOE + training overseas, access to continuous online training, pensions, private medical care, laptop, phone, 22 days holiday

LOCATION: Birmingham, City Centre

Due to growth, we are looking for Technical Support Engineer who will be supporting many users with products across the UK and Ireland. This includes supporting biometric access control systems, time and attendance solutions, fingerprint live scanners, mobile authentication solutions and embedded fingerprint modules. These clever solutions are used by top retailers including Primark and football clubs including Manchester United and Leicester City.

THE ROLE:

*Handle inbound communications via Fresh Desk

*Troubleshoot and identify hardware, network and software issues

*Identify training opportunities

*Update knowledge base articles and create training guides

*Hold webinars for customers

*Fix customer repairs

ESSENTIALS:

*Proven networking experience

*Experience supporting access controls

*A logical approach to tasks

*The ability to translate technical issue to non-technical users

DESIREABLES:

*Experience working with SQL Management Studio

*Security knowledge

*Experience with SDK

This business describe themselves as having a start-up mentality and want the successful candidate to share the ownership of their growth. If you want to be a part of this then please do send me through your CV for consideration.