Technical Product Manager

Salary: £54,000 – £66,000 per year

Permanent | £45,000-£55,000 | York

Our client is looking for a Technical Product Manager to own, maintain, develop, and enhance a market-leading, fully accredited central booking engine for our client as the heart of their multi-million-pound direct retail estate.

The post holder will be responsible for building and delivering on a compelling product roadmap and vision for the central booking engine and related products including journey planning and admin interfaces.

You will act as proposition owner and product owner (and sometimes project manager as required) for new digital projects or initiatives relating to the booking engine and related systems.

The successful candidate will

• Lead and own the strategic product vision for key systems to unlock value for the business and end users, ensuring the product is built to deliver great customer experience and is operationally robust
• Own the product roadmap, vision, and backlog, ensuring specification and prioritisation of features is driven by data / customer insight alongside commercial and other business objectives
• Maintain a scalable, reliable, and secure booking engine which enables the organisation to delight their teams and customers
• Ensure the booking engine meets the architectural requirements stipulated by the technology teams, the requirements set by the commercial team, the feature requirements of the product teams and key stakeholders, and the user experience requirements of the digital experience teams
• Own the relationships with key suppliers relating to the booking engine and related systems, managing budgets and contracts to achieve maximum value and cost efficiency, and carrying out procurement activities as required
• Develop data-driven business cases and propositions, and sell to key stakeholders to achieve signoffs
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Work with digital delivery to ensure that digital projects are delivered in line with the PMO’s specified project process, and are on time, within scope and within budget
• Carry out regular competitor analysis / monitoring and horizon-scanning to ensure digital products are best-in-class
• Work collaboratively with other digital product managers, test team, solution architecture, and the Brand and IT teams, to ensure that digital integrations progressing to delivery are technically feasible, secure, consider data best practice, and are consistent with existing digital customer touchpoints
• Work closely with the marketing, brand, and comms team to build compelling internal and external marketing plans for product launches and digital milestones

Our client is looking for

• Digital product management – leading on the development of retail technology and related systems, and the ability to build out and deliver on a compelling, future-proofed product vision and roadmap
• Product ownership – the ability to take the lead on digital product feature development in the delivery phase of projects, prioritising features according to customer and business need
• A passion for championing the customer throughout the product journey with a thorough grounding in user-centred design principles
• The ability to understand technical architectures and compile requirements for the booking engine in the context of a complex retail and customer data system ecosystem
• Excellent communication at all levels, with the ability to communicate complex concepts, product visions and business cases to stakeholders to gain buy in
• Strong stakeholder management – the post holder must be able to build positive, long-lasting relationships with a wide range of stakeholders (within the business and at industry level) with effective influencing and negotiating skills
• Supplier management, ensuring suppliers are procured, contracted, and managed in-life to deliver maximum value at pace

• Retail Systems experience

• Travel industry or customer-focused sector experience

Next steps

If you’re interested in this opportunity, please click apply or forward an up-to-date copy of your CV. If this role isn’t quite right but you are considering your next move within Change & Transformation, please get in touch for a confidential discussion.

About Ekim Consulting

Our Change & Transformation Practice delivers project and programme outcomes through a blend of bespoke Search, Interim Management, Consulting & Advisory services. With a focus on delivering technology-enabled change and transformation, we connect our candidates with appropriate opportunities and our client relationships with appropriate talent.