Technical Operations Manager

Location: Lutterworth, Magna Park
Contract type: Full time, Permanent
Shifts: Roles available on our 06:00 morning shift and our 11:00 / 12:00 mid shift – Monday to Friday
Salary: Up to £55,000 plus car / car allowance, 33 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme

About the Job

As a Technical Operations Manager you will lead, manage, and motivate a team of first line managers to achieve business and technical goals; through focussing on continuous improvement, quality and attention to detail. You will also plan and manage Customer requirements whilst focusing on KPI’s, financial targets, self and staff development.

As part of your key responsibilities you’ll:

• Understand and be actionable for impact of actions on departmental costs
• Ensure that weekly daily and monthly performance reports are maintained to provide accurate visual information for the team
• Ensure health, safety, environment, and housekeeping standards are delivered on an ongoing basis and actively promote individual responsibility for health and safety
• Ensure all direct activities have a relevant standard operating procedure which are compliant to client provided work instructions (GSX and Agile)
• Ensure the team provides an End of Day report which accurately reflects operational status and any issues with corrective action plans
• Produce detailed process failure evaluation reports, including reference to relevant client systems output
• Actively pursue the elimination of waste through the application of continuous improvement tools and techniques
• Proactively use problem solving techniques to explore and promote any initiatives that support driving costs down, without affecting quality
• Promote flexibility through skills training and personal development to meet future and current team capability targets
• Ensure team absence and performance is being monitored and action taken where necessary, ensuring weekly reviews and accurate reporting
• Create and maintain a positive team culture and spirit, encouraging involvement from all team members when sharing group, divisional and team information
• Work with appropriate parties to provide solutions to team issues taking account of the appropriate policies and ethical practice
• Manage customer interfaces and expectations to ensure excellent customer service is received, ensuring that all internal teams are made aware of any potential client driven changes prior to the changes being implemented

About You

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!

• Practitioner of production process tools ideally Method Time Measurement (MTM) or similar methodology
• Extensive experience within a repair or logistics operation
• Knowledge of line balancing in a high volume production environment
• Continuous improvement – proven capability of process design, process improvement
• Sound understanding of Health and Safety legislation
• Sound understanding of environmental regulations
• Extensive people management experience
• Proven experience of training and motivating a large team to achieve their goals
• Excellent communication skills at all levels
• Proven ability to adapt and change rapidly
• Highly customer focussed

Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity – all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.

You may have experience in the following: Operations Manager, Logistics Manager, Production Manager, Warehouse Operations Lead, Manufacturing Operations Manager, Technical Services Manager, Team Manager – Technical Operations, Process Improvement Manager, Health and Safety Manager, Continuous Improvement Specialist, Customer Service Operations Manager, etc.

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