Legal Support Administrator

We have an amazing career opportunity to offer to someone who is organised, passionate about their work and has a strong customer focus as we search for a new Legal Support Portal Administrator to join the team in our New Addington Office.

Taylor Rose MW is a Top 60 Law firm with a national footprint across England and Wales. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their legal career.

The Legal Support Portal Administrator is responsible for the processing of LSO tickets and portal tasks to include proof of address, payment on account, verification of ID, signed T&C’s, to ensure sufficient client due diligence. This role plays a significant part in risk management within the firm. It includes liaising with clients and fee earners to successfully onboard clients. This role is office based due to the nature of the role, 8 hours (inc. lunch) between the hours of 8am – 8pm, with one 8pm shift per week based on a 35 hours week.

This role involves but is not limited to:

Portal tasks

ID Checks

AML checks

Data integrity checks

Conflict checks

Live status file opening

File opening Issue resolution

Client Portal Helpdesk

Answering phone calls from clients addressing their issues using the client portal system

Responding to online chats from clients supporting their issues using the client portal system

Working with IT/Dev/external suppliers to address technical issues with the site

Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

When required to assist with the following:

General admin tasks e.g client greeting, outgoing post etc

Centralised Mattersphere System Database Management

Creation of Associate contacts in Mattersphere

Working through branch office requests for data changes

Reprographics Function

Producing Bundles

Indexing Services

Binding Services

Large Print Volume facility

Specialist print and copy services

Document scanning and digitisation service

CD/DVD Creation of files

Secure USB file Upload service

Requirements:

Acute attention to detail

Ability to multitask

A professional, honest, flexible and reliable attitude and approach

Ability to work in a fast paced, high pressured environment

Customer focus with a proactive “can do” attitude

Strong communication skills & ability to communicate at all levels and across all departments

Able to work within a team as well as independently

Able to demonstrate initiative, strong work ethic and ability to problem solve

Ability to prioritise workload

Willingness to learn new skills and adapt to change

Have a good understanding of the Microsoft office and case management systems

Ability to travel to other offices to provide support when required

Taylor Rose MW will contact you by telephone or email regarding your application. We do notask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.