Support Worker

Support Worker

Job Description

About The Role

Are you prepared to go the extra mile to ensure a positive outcome for your customers? Have you served in the armed forces and have the skills that would support and encourage other veterans?

We are looking for a Support Worker to join our team in New Seasons, which is a new Supported Housing service operating across Devon to provide housing with support to people who have served in the UK armed forces. We are committed to supporting the Office for Veteran’s Affairs ambition to end Veteran Homelessness and will work with Operation Fortitude who receive and manage referrals for veterans who are homeless or are facing homelessness or are at risk of homelessness.

We will be working closely with other specialist providers to deliver pro-active, holistic support to veterans, preventing homelessness and helping them to identify their goals and aspirations, build confidence, self-esteem and pride, and move forward to further independence, meaningful activity and stability.

We are looking for people to work with us who are motivated to make a positive contribution to the lives of the people we support and have a “can do” approach to their work.
You will provide support and advice around managing a tenancy, working with benefits (housing benefits, universal credits, PIP and other), bills, exploring options around education, training and employment, budgeting, linking with and signposting to agencies and activities in the community and other appropriate services, supporting people with physical and mental health needs, addiction, and engaging with other professionals.
You will also liaise regularly with referral partners including Operation Fortitude and assess needs and risks appropriately to ensure the service is suitable for the prospective customers. You will help to keep the caseload management systems up to date and will complete Risk and Needs Assessments and Support Plans and assist in the preparation of reports, outcomes and case studies.

Experience in a similar role or lived experience would be desirable, however what is most important is having a passion for helping people in the local community.

This role will be challenging at times as you will be working with and supporting people across a range of difficult and challenging issues/behaviours; great team working skills as well as the ability to lone work, enthusiasm to work alongside partner agencies, resilience, an attention to detail, using your initiative and problem solving will be key.

This role can be based in ExeterHoniton and Torbay (scheme-based, community based and resettlement support roles) and will consider full-time and part-time positions, job-share and flexible working and would be happy to discuss your preference and needs at interview. The service will offer support 7 days a week across a number of sites. Some roles will be offered with an essential car user allowance.

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

If you would like to discuss this vacancy, please contact our Resourcing team on 01392 814 599 or email .

About The Candidate

To be considered for the role of Support Worker, you will be / have:

  • Have an understanding of support needs and support planning.
  • Have experience of risk assessing and risk management.
  • Be a great communicator with the ability to build rapport.
  • Have accurate record keeping and computer skills.
  • Be confident in lone working.
  • Have a flexible approach to work.
  • Be able to work under pressure and meet deadlines.
  • Be resilient and adaptable.
  • Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations.
  • Have the ability to adopt a methodical and organised approach to work.
  • Have knowledge of welfare and housing benefits.
  • Have a good understanding of safeguarding.

About The Company

Our Reward and Benefits:

  • Defined Contribution pension scheme – employer contribution of 6% – 9%.
  • Discretionary Bonus scheme.
  • Death in Service benefit (3 x salary).
  • 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
  • Family Friendly policies.
  • Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
  • Employee Assistance Programme.
  • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
  • Cycle to Work scheme.
  • Car Benefit scheme.
  • Learning and Development including coaching and professional qualification support.
  • Volunteering days.

About Us:

LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.


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