Support Worker

Support Worker

Job Description

Support Worker

Kendal, Cumbria.

Permanent – Full time 37.5 hours.

£21,314 per annum increasing to £23,464 from April 2024.

Home, a place where you belong

We have a fantastic opportunity to join our team here at The South Lakes Next Steps Accommodation Service (NSAP) in Kendal.

The South Lakes NSAP is our homelessness service. We?ve been open since 2020 and we were opened in direct response to the governments ?Next Steps Accommodation Progreamme?.

If you are someone who really cares about people; you are someone who will go the extra mile to support someone to achieve something big or small; you?re tenacious; you?re someone that wants to give people a chance to be the best they can possibly be, then this may just be the role for you.

My name is James and I am the Operations Manager for the South Lakes Next Steps Accommodation Service. I have been at Home Group for 14 years in February and I can genuinely say Home Group is a fantastic place to work.

Here at the South Lakes NSAP, we support people who have been homeless or are at risk of homelessness. Each of our customers has their own story and understanding this is key in the role of Support Worker.

You?d be working for Joanna who is our Senior Client Service Manager. Joanna was a Support Worker and has progressed to senior management which is a fantastic example of the opportunities available in Home Group.

We have a fab team of 6 support workers and coordinators and night concierge team here at the South Lakes NSAP. As well as looking out for our customers, we look out for each other too.

We are a 24.7 service. We have a night concierge team who work our night shifts and our support workers will work predominately between the hours of 8am and 8pm Monday ? Sunday. Typical shifts are on a 3-week rolling pattern.

What is a typical day as a Support Worker?

  • Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans.
  • Running customer activities in the service, encouraging customers to interact with other customers and build the skills they need to achieve independence.
  • You will support customers to access external groups and agencies to build up their own support networks for when they are ready to move into independent accommodation.
  • You would be supporting customers to build the skills they need to maintain permanent independent accommodation. This might be things like budgeting, paying bills, setting up utilities, ensuring their property is clean and tidy, cooking good healthy meals.
  • Liaising with external agencies and brining those agencies around the table to provide the support your customers need to hit their goals.
  • Working with customers to secure permanent accommodation.

Did I mention you would be working for one of the ?Top Ten Great Place to Work? in the UK?

You Bring.

  • You need to be passionate about supporting people to achieve their full potential.
  • You need to be someone who is tenacious. Thing?s won?t always go right but you will be able to pull it all back together and get things back on track.
  • You will be empathetic. You will understand where people are in their lives and adapt your approach to support them.
  • You need to be someone who get?s a buzz from seeing someone achieve something they have been working towards, no matter how small.
  • You will be someone who is able to work with other agencies and pull them in to support your customers to be their best.
  • If you have worked in support, care or housing before ? that?d be great. But it?s the people skills we are looking for. We can teach you the rest so do not let that put you off.
  • You?ll need an Enhanced DBS check done and we pay for that.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What?s in it for you?

  • 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
  • Health cash plan saving you from £1140 per annum. We?ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course!), when you?re ready for the next step in your career, you can grow with us!
  • Colleagues really matters to us, that?s why we?re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
  • Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. Finally, do let us know if there?s anything we can do, to help you shine in our process at


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