Student Experience Officer

Student Experience Officer

Job Description

  • Permanent
  • Liverpool, UK
  • £22,292 per annum, pro-rata UK / Year

Contract type: Part-Time (22.5 hours per week – flexible on how this is worked), Permanent

Location: Liverpool John Moores University International Study Centre

Salary: £13,375.03 per annum (full time equivalent £22,291.72)

Are you passionate about fostering an enriching academic journey for students? Are you dedicated to ensuring their progress and success throughout their educational endeavours? If so, we invite you to explore an exciting opportunity as a Student Experience Officer at LJMU International Study Centre.

The Student Experience Officer will play a vital role in the running of LJMU International Study Centre (LJMU ISC). The successful candidate will work closely with the academic team, management, and students as part of the ISC’s Student Experience Team (SET). This role is ideal for an organised person with strong communication skills, who can successfully support the needs of students and staff alike. The environment is fast-paced and changeable, therefore a resilient and flexible approach to working is required. A growth mindset will also be advantageous to develop within the role.


  • Coordinate all aspects of summative assessment, including timetables, paper orders, and secure storage.
  • Prepare seating plans and assessment packs.
  • Assist with special mitigation applications and refer disclosures to welfare.
  • Produce data spreadsheets for assessment boards and provide results to LJMU.
  • Liaise with the academic team on progression-related matters.
  • Use the matrix to guide students on degree choices.
  • Provide student details upon request and support students on retention matters.
  • Contact students for relevant progression information, e.g., IELTS results.
  • Provide student-facing advice and support at the ISC reception desk.
  • Offer general administration support and cover duties for absent staff.
  • Maintain process guides, update information on systems, and support student induction.
  • Promote student welfare and compliance with UKVI and GDPR requirements.
  • Foster relationships with students and staff, assist with social activities and attend events as required.


  • Level 3 qualification (Desirable)
  • Experience of working in administration (Essential)
  • Experience of working with staff and students in an international education environment (Desirable).


Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.


Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.

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