Spanish-Speaking Reservations Agent (Full-Time Position)

Not heard about us?
OK, you’re excused. We bet you’ve heard of our sister companies, though – Booking. com and Kayak?
Oh and you’ve seen those TV ads for the dining app, OpenTable? That’s ours as well.
Collectively, we are all part of the world’s largest travel firm – the Priceline Group.
How would you feel about working within a group of companies like that?

How have we become so successful?
By teaming-up with some of the most famous names in car rental: Hertz, Avis, Europcar, we partner them all. You come to us and we get you the best rate with them. Simple!

Where are we?
have one office and it’s right in the middle of Manchester City Centre.
Most of our employees live within a 30-minute commute and we wouldn’t like to think that you’d need to travel more than that. We love the fact that none of our competitors have such a prestigious address!

What’s the role?
You will be working in a contact centre environment within the Reservations department. This means you will be dealing with Spanish-speaking customers from all over the world. You will quickly identify their requirements and meet their needs with one of our products. If you can do that to our standard and in the optimum time, you’ve got it in the bag.

The vast majority of your time will be spent on call with your customers but there could also be an amount of written work to carry out, so be prepared for that.
Work well and you can earn a monthly performance-related bonus, which could take your annual salary to £26,000 or even higher – it really depends how quick you learn and how smart you work.

You will be scheduled for 37.5 hours per week (this is a full-time permanent role) and these hours will be spread across Monday to Sunday – weekends are nothing special in our business! Realistically you should have one clear weekend off per calendar month and when you do work a weekend, you receive time off during the week. Plus, you will do a lot of business at weekends – they’re a great opportunity to earn bonus.

Typical shifts for this role can begin as early as 7am and finish as late as 11pm, and you will work 7.5 hours per day. Please do make sure that you have no issue getting into work for an early start / getting home again after a late finish.

Let’s be honest – is this a role for someone who prefers to be home by 6pm and likes their weekends free? No, it isn’t.

Is it a role for someone who wants to work hard, dealing effectively with their customers at the same time as learning and developing themselves as a person?
Most definitely – just ask one of our team of supervisors, many of whom started in a role just like this one.

What skills and experience should you already have?
• We would really like you to have at least 2 years’ experience in a contact centre environment, preferably selling (or up-selling) direct to the public. Please make sure you can provide evidence of performance in your previous role(s) and be prepared to talk about targets and objectives and how you’ve handled them.
• You will need to speak Spanish to native-level and also be able to write Spanish to a professional standard.
• You will need a good basic level of English (spoken and written) – interviews and all training will be conducted in English, so this is important to remember.
• Positivity and great people skills – assets we would look for in any candidate – be ready to show them off!
How does the selection process work?
All applications will be assessed thoroughly and if we feel that you could potentially excel at this role, we will first call you to run over your CV. Should this go well, you will be invited to come along to an interview. Here, you will:
• conduct a face-to-face interview with one of our recruiters.
• we will go through your CV
• ask you questions relating to the role and experience
• complete two written assessments (one in Spanish, one in English).

The session will last approximately 1 hour and it provides you with an excellent opportunity to show us why you’re right for this role. You will be advised of the outcome normally within 7 days.

What should you do next?
If you’re still reading, that’s a great sign! But don’t leave it too long to think about it – vacancies fill quickly.
We would like a CV showing the past 5 years’ work experience (if applicable) current salary, current location and length of notice period (if applicable).

Also, have your professional references ready (in case we ask at interview stage).

We look forward to your application.