Social Care Scheduler

Salary: £26,400 – £28,800 per year

Working in a small friendly environment this client is seeking a highly organised candidate with experience of working within Social Care or a similar environment

The role is to work within a team liaising to include recruitment administration and compliance to carry out the following duties:-

• Understand and build effective and efficient schedules around our clients’ needs and CAREGivers’ availability.
• Understand clients’ needs to ensure schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible. 
• Ensure schedules are prepared and delivered weekly, considering travel time; holidays and sickness; training; and last-minute cancellations.
• Respond immediately to changes in the schedule and liaise with relevant team members.
• Identify and respond to staffing issues when CAREGiver request holidays.
• Match CAREGivers to new clients in conjunction with client services team and arrange introductions or shadow visits.
• Develop excellent relationships with both clients and CAREGivers 
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Develop a rapport with new recruits during the induction process. 
• General duties in a fast paced deadline driven environment

Person Specification

• Experience of working in a scheduling role within a private home care/domiciliary care or other relevant environment such as logistics preferred. 
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. 
• Highly resilient under pressure and apply logic and reasoning.
• Interpersonal skills with ability to actively listen, negotiate and develop trust.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.
• Utilise all methods of communication; phone, in person and email, using the appropriate method each time.

Out of hours on please apply a rota basis (average once a week) and one weekend per month