Service Team Leader
Full job description
Adecco
Salary: £28,800 – £30,000 per year
My client based in Northumberland is looking for an enthusiastic individual to join their very busy team. The main purpose of the role is to manage and monitor the service team to ensure that the Service Division is active and responsive on a 24/7 basis.
Key Duties:
* Ensure that all client service/callout requests are dealt with appropriately, including where appropriate; telephone fault finding and the provision of corrective actions.
* Allocate and plan/manage the work activities of the service team (Service Administrator & Field Engineers).
* Maintain the 24/7, 365 rota for engineer call outs.
* Manage the collation of service reports, time sheets and other routine records.
* Monitor the quality of service to strict service level agreements.
* Performance manage all members of the service team to ensure that strict service levels are achieved.
* Maintain existing client relations.
* Liaise with and maintain strong relations with Sales personnel.
* Provide back-up support to the Field Engineers.
* Provide assistance to the technical support team where required.
Key Skills:
* Self motivated and able to work under own initiative.
* Excellent organisation, prioritisation and planning skills.
* Practical and adaptable.
* A good problem solver.
* A team player.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To apply for this job please visit definitejobs.co.uk.