Service Sales Strategy and Process Manager

Salary: £54 – £72 per hour

Flexible Location (UK)

At Otis, we move billions of people every day. How? Through our talented team of more than 69,000 employees who are passionate about what we do and what’s next. From our foundation of excellent products (escalators, elevators and moving walkways) to our next chapter of digital transformation, this is a great time to be part of the team.

We are now looking to appoint a talented and driven individual to be the Service Sales Strategy & Process Manager, holding accountability for the management and delivery of a consistent sales management framework across the service sales teams across the UK.

Key deliverables will include the implementation of consistent forecast, review, measurement, and monitoring criteria in support of the achievement of branch sales OKR’s for to meet the company’s business goals and objectives. You will support with a key interface across support personnel (IT, Finance, Credit control, FOD, CCC, Marketing) to manage sales strategy and tactics across the defined roles within the service sales structure, ensuring that both outside and inside sales personnel have proactive daily contact plans and accurate data to support the deployment of these. Focus will be on increasing sales revenue and business growth across Service portfolio and Repair revenue streams with regional campaigns to adjust for local conditions and maximise on market opportunities.

We are flexible on location and the role will involve national travel.

What can we offer you?

• The opportunity to perform in a key, visible role which is critical to the success of the organization
• A real commitment to career progression with access to funded learning schemes such as our industry leading Employee Scholarship Program
• A culture which encourages innovation and appreciates our talent is the key to our success

To be successful in this role you will have:

• Extensive experience of driving positive change in a matrix organisation
• Relevant background within the Engineering or Construction sector or Elevator and Escalator industry
• Demonstrable experience in delivering and managing change
• Extensive experience in formal sales environments and an understanding of formal sales management methodologies
• Proven experience in continuous review and improvement of processes and procedures to meet operational requirements
• A working knowledge of Otis systems and CRM systems and teams to support process effectiveness and improvement
• Successful people management experience

More about Us:

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

We welcome applications from talented Sales Managers, Sales Directors, Senior Sales Managers, Regional Sales Managers and Head of Sales who are looking to take the next step in their career.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected