Service Desk Support Analyst

A fantastic opportunity has arisen for a Service Desk Analyst to join a dynamic team based in Leeds.

The organisation are a software consultancy who specialise in the Health Sector. They are rapidly expanding and recruiting across the board. We have plans for this support advisor to help recruit a team and possibly become a lead in the very near future. There is a fantastic environment which encompasses a work hard play hard attitude.

Role/Responsibilities:

* Responsible for 2nd and 3rd line support functions as part of the Service Desk.
* Investigate, analyse and problem solve Service Desk Incidents relating to the product set, generally using T-SQL.
* Liaise and problem solve with Developers and with Third Party subcontractors.
* Install software updates to Customer’s live environments.
* Liaise with customers over issues and problems that they encounter.

This application support role requires good customer interpersonal skills, technical understanding, and the ability to work as part of a team but also to demonstrate initiative when working alone. This is together with the skills outlined below.

* Strong analytical skills.
* In depth knowledge and experience of SQL Server.
* In depth knowledge and experience of writing SQL/TSQL queries for fixing data issues
* Strong 2nd / 3rd line software / application support experience.
* Experience of MS Windows OS 2000 and 2003 Server.
* Experience of using MS Office.
* Creative problem solving.
* Ability to prioritise and execute tasks.
* Strong written and verbal communication skills across all disciplines.

Key Attributes

* Excellent telephone manner.
* Good written and spoken English.
* ‘Hands-on’ approach and willingness to learn and teach.
* Flexible, pro-active approach
* Prepared to own the problem.

We are interviewing currently and looking for someone ASAP. for immediate consideration.