Service Design Analyst

*****Service Design Analyst*****

Location: London

Rate: £420 – £480

Duration: 6months

Sector: finance

Background and Purpose of the Service Design Analyst:

My client has experienced a period of rapid growth and now offers support for a range of services that are consumed by the client.

Following my client’s adoption of the ITIL framework in 2012, the department is keen to further embed ITIL best practice across all process areas, including those falling within the Service Design sphere.

Job Scope of the Service Design Analyst:
*Service Design analysis and support for my clients Services.
*A key part of this role will be the assessment of any remedial work that may be needed on services that are already live.

Principal Accountabilities of the Service Design Analyst:

*Assess current live services to determine the levels of service support arrangements that are in place and how well documented these are. Work to close out any gaps identified in current support provision, including create / update of any underpinning arrangements with key provider organisations.
*Status monitoring and tracking of Service Acceptance Criteria for new/modified GHO IT Services in conjunction with my clients Project Managers and production of related documentation.
*Production, reviewing, updating of Service level Agreements (SLAs), Operating Level Agreements (OLAs) and Underpinning Contracts (UCs), Support Models and related documentation.

*****Service Design Analyst*****

Limited is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.