Service Delivery Manager

Service Delivery Manager – SN13

• Salary £45,000 – £70,000 DOE
• 25 days annual leave inclusive of up to 3 days Christmas shut-down
• Buy or sell up to 5 days’ annual leave
• Annual Wellbeing allowance
• Two pension schemes to choose from
• Private Medical Insurance + discounts for additional family members
• Life Assurance scheme up to 4 x salary
• Share Save scheme
• Electric/Hybrid Car leasing scheme
• Cycle to work scheme
• Retail discounts
• Career development support

Are you a Service Delivery Manager, who is looking for a new challenge working on exciting projects? Are you someone who will take pride in quality, values teamwork and collaboration? If you are, then this role could be for you. MASS, a defence technology company are currently looking for a self-motivated and proactive Service Delivery Manager to join our team at Corsham.

How your experience will be utilised

Your experience will be utilised in leading the Service Delivery aspects of our programmes at Corsham. You will be responsible for establishing policies designed to ensure consistently high service performance, as well as identifying continuous improvement processes.

The day-to-day tasks of this position include:

• Incident management, restoring normal service operation as fast as possible to minimize an incident’s negative impact
• IT asset management, planning and managing the IT asset life cycle to maximize value, control costs, support IT asset decision-making, and meet regulatory and contractual requirements
• Service validation, ensuring new or changed products and service meet defined requirements
• Building and maintaining customer relationships

The invaluable experience you’ll bring, to help us achieve more

You must have excellent communication and negotiation skills, as well as being ITIL qualified (or equivalent).

It would also be a benefit if you have experience managing stakeholders in a public sector environment or have worked within the Defence industry.

Our non-negotiables:

• You must be eligible to work and live in the UK
• Due to the highly secure nature of the projects you’ll be working on, you must be willing to undergo and maintain appropriate UK government DV-Level security clearance

Who are MASS?

We help our customers realise the value of their data. We’re an ambitious technology company with a strong history in defence and we specialise in working in highly secure environments (hence the Security requirements!).

MASS are an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact.

Apply today to see how working for MASS could work for you!