Service Delivery Coordinator

Salary: £26,000 – £27,600 per year

Are you enthusiastic, organised and customer focused? Do you have strong administration skills? Are you looking for a new role within Service Delivery?

Fantastic opportunity here to work with an expanding digital technology company with over 500 employees. You will be working for a very forward thinking company with a great company culture. We are currently recruiting for a Service Delivery Coordinator role within the Spares and Repairs function.

What is the job role?

• Administration support within a customer service delivery department
• You will be working alongside the Returns Service Delivery Coordinator to ensure customer receive quotations for repairs and spares in a timely manner, quotations are managed to point of order / closure.
• You will be expected to liaise with external customers, manufacturer repair centres, in house technical / repair teams to ensure that internal processes are following and SLAs are met.
• You will work with all departments within the business to enable collaborative working and achieve goals

What are the day to day responsibilities?

• Effective responses to customers and delivering exceptional customer experience.
• Provide accurate quotations to customers for repairs and spares
• Follow up on quotations to the customer to gain confirmation
• Process customer orders
• Create and manage reports for management of orders for spares and repairs
• Resolve day to day queries and issues regarding repair status, lead times and payments
• Support the Returns Service Delivery Coordinator with management of day to day product returns, repair admin and service requirements
• Maintain accurate and up to date records
• Demonstrate organisation and time management, able to prioritise and meet deadlines
• Identify and escalate opportunity for improvements of processes

Whats on offer?

• £26,000 – £27,600per year
• Full time / Part time is available
• 9:00pm – 5:30pm
• Company Pension Scheme
• 25 days holiday (plus Bank holidays) additional holiday for long service (pro rata for part time hours)
• Life Assurance
• Lifestyle Benefits
• Free Parking
• Career progression opportunities

Skills & Qualifications

• Administrative experience in a similar role
• Strong communication skills (written and verbal)
• Process Driven
• Keen eye for detail
• Organised
• Team Player
• Confident
• Enthusiastic
• Strong IT skills using MS Office365 (emphasis on Excel)
• Problem solving and issue resolution within previous roles
• Retail / Hospitality / Banking / IT knowledge would be desirable
• Experience using Access Dimensions or Super Office would be desirable

Please contact for more information