Service Advisor

SERVICE ADVISOR
Salary: £26,000 – £27,600 per year(DOE) OTE £28k
Location: CRAYFORD, Kent
Hours: Mon-Fri 7.30am 6.30pm (Thursday to 7.00pm Working on a shift pattern) / Saturday 8.00am-1.00pm rota
Holiday: 22 Days plus Bank Holiday

We have an exciting opportunity for a professional Service Advisor looking to join a busy team in an established and successful franchise dealership.
We are looking for an experienced Service advisor who understands the demands of a Main Dealer and the ability to meet the demanding standards that this position brings. They have the skills to engage with our customers and have the ability to deliver an experience where they will recommend Sour brand to family & friends.

Working as a Service Advisor, you will be responsible for delivering an outstanding customer experience ensuring that all work carried out is communicated in a clear and precise manner. Selling additional products, services and repair work is essential to maintain profitability and meet targets set.

Your main duties will include booking in vehicles, keeping the customer updated and informed of the technicians progress, up selling additional work and accurately invoicing and documenting all work completed.

You will be able to deal with customer enquiries over the phone and in person building rapport to ensure repeat business.

The ideal candidate will have:
·Previous experience in a dealership
·The ability to up sell additional work and services
·Excellent computer literacy and administration skills
·Great organisation and ability to communicate well
·Kerridge experience would be ideal, but not essential
·Main Dealer experience desirable
·Maximum 45 minute commute time
·Flexible in approach
·Good communicator
·Balanced approach
·Ability to work within a team frame work
·Ability to take instruction
·Can deliver a world class customer experience