Service Administrator

An exciting opportunity for a Service Desk Administrator to join a growing IT company based in South Essex.

The successful candidate will be an integral part of a close team managing the support calls and engineer call outs and providing outstanding customer service to maintain my clients vision and objectives, ensuring all standards and expectations are exceeded.

Duties will include:

• Answering all support calls; ensuring they are completed efficiently by monitoring the progress and engineers efforts
• Logging all support calls and emails and engineer updates onto the in-house database
• Scheduling engineers to the support calls and update their calendars
• Ensure all paperwork is completed and correct and updating client records
• Liaise with the Support Desk Manager on all 3rd line escalated calls
• Keeping customers up to date on their order progression
• Arrange preventative maintenance visits
• Prepare for and arrange team meetings
• Arrange training for all staff
• Any other ad-hoc duties as required, such as photocopying, filling, scanning.

To be successful in this position a positive, proactive approach to work is essential with the ability to work in a busy, high-pressured environment. You will be working to deadline so the ability to prioritise is vital and have excellent attention to detail and outstanding communication skills.

Previous experience within the IT sector is preferred.

Hours: Monday – Friday 8.30am – 5.30pm
Salary: £26,000 – £27,600per yearDOE