Senior Technical Assistant

Salary: £36,000 – £42,000 per year

My client has built a reputation for providing the most advanced test equipment for the construction industry. They are seeking to employ a Senior Technical Assistant who will join their busy team testing, calibrating and repairing electronic, mechanical, or electrohydraulic instruments within the laboratory.

Location: Bracknell

Salary: £36,000 – £42,000

Hours of work:8.30am – 5pm with an early finish on Friday of 4.30pm (37 hrs)

The Job:

• Operate in compliance with corporate policies. Where these require modification or extension, work with others to generate new versions that maintain consistency across the business areas

• Helping in the continued conformity with the requirements contained in ISO 9001 (BSI) and ISO17025 (UKAS) through procedures defined within the Quality Manual. These are to include the maintenance of the quality system through its organisation, record keeping, analysis and its continued development

• Following a period of training to become an approved (UKAS) signatory for the issue of calibration/test certificates and other quality documents

• Undertake promotional activities both on and off-site whenever the need arises. This includes face-to-face meetings, attendance at exhibitions and participation within company training events

• The dealing with, analysis of and maintenance, in conjunction with the Quality Manager, of customer complaints & corrective actions to ensure their satisfactory outcome and also to stop their reoccurrence

• The review & processing of customer calibration contracts from receipt through to delivery using bespoke software systems, along with the processing of all subsequent documentation including credits and any complaints on goods or services provided by the business

• The processing of goods sent for repair or calibration with third-party laboratories

• Provide support to the hire and sales teams during any periods of staff absence

• The answering of enquiries by phone, e-mail and/or via face to face contact

• Further responsibilities are available on application

The Ideal Person

• Quality systems experience to ISO 9001 and ISO 17025 standards

• Ability to work to tight schedules unsupervised

• PC literate with a working knowledge of proprietary Microsoft software packages – specifically Excel and Word

• Methodical with practical ability and approach to construction activities

• Self-confidence

• Confident telephone manner

• Good presentation and customer skills

• Good organisational skills

• Enthusiasm and willingness to play an active part in a small team in both an office and laboratory environment