Senior Service Desk Engineer

Salary: £42,000 – £48,000 per year

Senior Service Desk Engineer

(Oxford)

My client is one of the fastest-growing fintech companies in the UK.

They would like you to join the service team which provides specialist advice and technical support for IT-related.

Reporting to the IT Operations Manager, the Senior Service Desk Engineer is a key role, responsible for overseeing the daily functioning of a busy service desk.

As a key member of the Services Team, you will work closely with Service Managers, Engineers, and Service Desk Analysts.

 This is a fast-paced and varied role, requiring first-rate communication and customer service skills as well as a broad range of IT knowledge. 

This role will be based in Oxford and there will be a mix of working from the office and working from home.

The below is not an exhaustive list but we would expect you to be comfortable with most of the criteria. Most importantly, we need a problem solver who can think around and resolve both technical and user issues.

• Well experienced in the support of modern, cloud-based IT services and user devices, such as Office 365, Azure AD and both Windows and Apple modern devices.
• Exceptional customer service skills and the ability to forge strong working relationships with internal business teams and 3rd party suppliers.
• An active/empathic listener, able to communicate processes and procedures verbally clearly, accurately and in writing.
• Great time management and organisational skills; a multitasker who delivers
• Ability to coordinate and provide an escalation path to the Service Desk team. 
• Knowledge and understanding of best practice frameworks (such as ITIL, ISO20000 or COBIT) for the delivery of modern IT services.
• Experience in working accurately and confidently with service desk tools and technology, such as ITSM, service reporting, remote access, and knowledge systems.
• Experience in developing professional, effective working relationships with customers, and key stakeholders and successful integration into a busy team.
• Able to support the business out of hours and as part of an on-call rota as needed.

Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic.

Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role.

Osirian Consulting is acting as a recruitment agency in relation to this role.