Senior Mac Engineer

Salary: £78,000 – £90,000 per year

Senior Mac Engineer

We are working with an excellent company how are looking for a Senior Mac Engineer to work with clients and make sure they have the best support for their customers. The role will be to ensure you keep the customers Apple devices are managed and secured properly.

Details of the job –

• Communicate efficiently and effectively with customers. Primarily offer support via chat and email, but you’ll also have video conferences when the need arises.
• Own customer communications from initial contact until resolution to make sure our customers are supported every step of the way.
• Help customers troubleshooting a wide range of issues across Apple hardware, wireless connectivity, and software products, so we need to be ready for anything.
• Become our customers’ best advocate and ensure every customer has a great experience
• Work directly with our engineering team to identify current issues and make sure they’re resolved, while keeping our customers informed every step of the way.

Experience –

• 3+ years of work experience in a customer support and/or IT administration role.
• An excellent understanding of Apple macOS, iOS, and iPadOS.
• Experience managing Apple specific Mobile Device Management (MDM) solutions.
• Experience meeting SLAs such as customer satisfaction, initial response, and issue resolution times.
• Familiarity with shell scripting and the macOS command line; comfortable using Terminal to execute commands or run scripts.
• Great problem-solving abilities, a curious nature, and a genuine interest in learning new technology in a fast-paced startup.
• The ability to rapidly switch gears across tools while retaining focus on the bigger picture.
• Excellent communication and writing skills with the ability to explain complex topics in easy to understand and concise language.

The ideal candidate must be able to work in our London office 3 days a week.

ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please don’t hesitate to get in touch with me for a confidential chat about how we can secure your next position.

ACM Resourcing is acting as an Employment Agency in relation to this vacancy.