Senior Customer Service Assistant

Salary: £27,600 per year

NRM part of Cawood is the UK’s leading independent scientific group, recognised for its technical capability and value-added service to customers. We provide laboratory analysis to the agriculture, food and environmental sectors, as well as contract research to GLP standards to support the development of agrochemicals, biocides and other chemicals.

Cawood currently have an opportunity for a Senior Customer Services Assistant to be based out of our site on a Permanent, full-time basis.

Role Responsibilities:

• Help and assist with the thorough training of a team of Customer Services Assistants.
• Help plan workloads and manage the workload of staff to upkeep the smooth running of the department so all tasks are completed in a timely and precise manner.
• Supervise and or production of all reports including those where technical expertise is required PAS100, PAS110, NFT, Water, Compost & Fertilisers
• Assist with the fulfilment of any specific current customer contracts such as the Northern Ireland Nutrient Health Scheme
• Oversee/action sub-contract data back into the ALPHA and completion of any PO that are required
• Assist in overseeing the checking and then subsequently investigating why reports are delayed and then reacting accordingly to remedy the issue, including the sub-contracted analysis
• Section Head alongside production of any required worksheets to instigate checks and then subsequent communication with client to either confirm original finding or production of amended report.
• Assist with ensuring creation of R6 logs and subsequent pro-forma invoices and invoices are coherent and accurate
• Liaise with the Section Heads of the Laboratory to relay anomalies with analytical data during the reporting process, as well as anticipated completion dates if analysis over due.

Skills, Qualifications and Experience:

• All tasks completed with meticulous care
• Good Organisation skills.
• Good telephone and communication skills with a friendly and helpful manner and instil this in their team
• Ability to impart knowledge to others.
• Approachable disposition so their team feels fully supported and able to ask for help when needed.
• Motivated and methodical with the ability to understand and meet targets and deadlines and instil this in their team.
• Commitment to working the hours required to fulfil the job, including flexibility of working