Customer Services Executive – Complaints Department
Full job description
Office Angels
Salary: £26,000 per year
Customer Services executive- complaints department
6 month contract
�21k
An exciting opportunity has arisen for an experienced Customer Services individual specialising in Business to customer complaints
The role will be based near London Bridge working for a professional and well established organisation.
Key Duties:
* Respond to consumer queries to quality standards – responding via telephone and written correspondence
* Request and analyse information received from external organisations to time and quality
* Ensure comprehensive and accurate gathering and recording of consumer and industry evidence in support of complaint handling
* Ensure accurate records of all work undertaken through effective use of CRM system, adhering to procedure and quality standards, and producing reports
* Ask relevant questions to ensure accuracy of all information given
To apply for this role you MUST have the following:
* Solid experience in customer service dealing with complaints
* Excellent administration skills
* Previous CRM database experience
* Excellent communication – communicates proactively, positively and fluently, both verbally and in writing, suited to the needs of the customer
* Problem Solving & Decision Making – proactive in ensuring a full exchange of information with the customer, offers practical ideas and solutions, shares expertise and goes beyond standard procedures.
To apply for this role you MUST be have complaints experience and be immediately available for work
Advertised by Office Angels, London Bridge branch
Please note that due to the high volume of response Office Angels receive; only successful candidates will be contacted.
For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency.
Office Angels are an equal opportunities employer
Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To apply for this job please visit definitejobs.co.uk.