Senior Audio Visual Technician

Salary: £30,000 – £31,200 per year

Outline

Our client requires an additional onsite AV Technician at their Oxford (Abingdon) site. We are looking for an experienced Technician covering standard AV competencies – signal flow/trace, troubleshooting, user support, and event support. Familiarity with corporate AV systems is a must as is an understanding of interoperability and dependencies across systems including networking. Previous client interfacing is essential as is live event support. Familiarity with video conferencing technologies essential with Zoom is highly preferred. The scope for this varied role ranges from basic break/fix, coordination of move/add/change to AV facilities, event production and end-user support.

This role is open to UK residents only, all applicants must have any visas already in place (if applicable). Applicants who do not fit these criteria will not pass on to next stages.

The Role

On-Site Personnel shall assist in the utilization, operation, and implementation of the Audio Visual/Video (AV/V) systems located at our clients’ Facilities and any local off-site meetings. Duties of the On-Site Personnel shall include but are not limited to the following:

Coordinates with client staff to determine AV and basic infrastructure requirements for any new conference room or media design.

Coordinates necessary input between client and AV vendor for any AV RFP requirements.

Assist with company meetings/functions that require the use of AV (audio, video conferencing, webcasting, visual display or projection, basic video conferencing, recording, control system (AMX, Crestron) operation).

Act as AV support for local, offsite meetings.

Set up and manage an AV maintenance and replacement schedule and inventory for all in-house equipment. Develop room and building inventory with current usage and forecasted upgrades.

Troubleshoot AV problems last minute as required as well as noncritical situations.

Provides training for new AV products to client’s personnel and general population, as necessary.

Interact with clients’ Help Desk ticketing system to respond to end-user request

The responsibilities of individual On-Site Resources may vary within the following general types of support services:

Daily on-site AV system troubleshooting, maintenance, and repair.

Phone and email support as requested/required.

Meeting/Event support including set-up, in-meeting assistance, and break down/post-meeting support.

Preventative maintenance and daily AV system and conference room checks to ensure high levels of operational readiness.

Basic and intermediate problem isolation and resolution

Project coordination and management of simple installations

Leadership or participation in systems test planning and test execution.

Leadership and participation in validating operational readiness through documentation, training, monitoring, etc.

Compliance with the established Client change management processes for AV software and firmware updates.

Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering team as well as suppliers’ Engineering AV and remote support teams.

Act as the liaison with the suppliers’ Account Representatives and Sales Teams to move forward on any client-requested or necessary room upgrades.

If applicable, collects and reports all service activities through the Client’s service ticketing system.

Performs additional responsibilities as assigned and agreed to by the client and supplier.