Security Officer

Hotel Café Royal enjoys an unrivalled setting on Regent Street where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It’s where history, culture, business and the stage are just steps away. That’s one reason why, for 150 years, people who make a difference have made their way through these doors. For Oscar Wilde and Muhammad Ali, Winston Churchill and David Bowie, David Chipperfield and Albert Adrià, Hotel Café Royal has always been the vibrant living room of London, the place to convene, converse and celebrate.

Our serene rooms and suites have been created in a modern and sophisticated style characterised by a refined simplicity touched with grand classical features in stone and copper. The overall effect of the hotel’s 160 guestrooms and suites, including seven signature suites that echo the glories of Café Royal’s past, is calm, assured and distinctive.

As Security officer you are the custodian of our property and assets. Your role is to ensure that through your knowledge and passion for your trade, our security team will constantly aim to maintain the highest standards of safety for all our guests and employees to enjoy.

Your role:

You will ensure that all areas of the hotel are safe and secure and successfully execute all security tasks. These tasks will include but will not be limited to: patrols of the property, assisting with guests request, monitoring and responding to alarms, assisting guests/employees during emergency situations, reporting to scenes of accidents / incidents and complete reports where applicable, resolving safety hazards and being first on the scene to any security or safety alarms.

Your profile:

• A natural elegance for providing a luxurious level of service that is personalised, confident and calm with exceptional grooming standards.
• Proven experience as a Security Officer or similar, ideally gained within a 5* hotel or other large high end luxury establishment.
• Your communication skills will need to be exceptional, in order to flawlessly connect with guests and colleagues from all over the world – a fluent level of spoken and written English is essential.
• Relevant qualifications to include an SIA license.
• This role involves shift work which will include nights and weekends in a 12-hour, 4 on / 4 off shift pattern.

Your Benefits

• Pay of up to £35,000 including generous service charge
• Access to heavily discounted friends and family rooms rates across the Set Hotels
• Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
• Up to 50% colleagues discount in all our food and beverage outlets
• Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
• Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
• Christmas celebrations, including colleague lunch, children’s party and Christmas gift
• Automatic membership of the company’s life assurance scheme from day one
• Generous discounts on retail and dining in Central London through the West End Club app
• Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
• A variety of external benefits including gym discounts and free eye tests
• Cycle to work scheme and season ticket loan
• A wide range of both internal and external training and development programmes to support all of our colleagues’ career progression
• The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday