Sales Support Administrator (Maternity Cover)

Sixt is a leading provider of high quality mobility services for business and corporate customers as well as private travelers”. Established in 1912 the company has achieved a unique market position thanks to its numerous strengths, including its wide choice of premium products in vehicle rental and leasing, the excellent value for money it offers, its employees systematic service orientation and its strong innovation culture.
The company is represented in over 100 countries and maintains alliances with famous names in the hotel industry, leading airlines and numerous service providers in the tourism sector.
SALES SUPPORT ADMINISTRATOR
(MATERNITY COVER FOR APPROX 10MTHS)
Sixt Rent a Car UK
Based in Chesterfield (Head Office)
YOUR JOB
• Carrying out all key administration & other office tasks & duties that support the Sales team (consisting of Field Sales Executives – FSE’s), allowing them to focus on their job of selling:
• Inputting data on internal programmes/systems
• Complete regular Rate reviews
• Calendar reports & follow ups, updating contact & portfolio details
• Arranging & setting up appointments with existing customer base
• Prepare contracts, reports, revenue analysis
• Support in achieving set team targets.
• Liaising between the Sales teams & being the main contact for corporate customers in your field
• Managing communications efficiently & correctly between the Sales team & their clients:
• Answering phone calls & e-mail queries & complaints within your portfolio
• Handling all communications & processing new prospects & sale leads
• Co-ordinates all sales related work
• Monitoring customer accounts
• Using Microsoft Word & Excel
• Providing data & reports to help the Sales team
• Scheduling & managing the FSE’s dairies.
• Effectively establish client rapport to build & maintain strong working relations & satisfaction.
• Customer/Account point of contact leading to management and ownership of tasks
• Proactively identify new/additional business opportunities from our existing customer portfolio.
• Liaising with (Branch) Colleagues across the UK & internationally.
• Providing a high level of customer service to a wide range of customers.
• Carrying out administrative duties & any other reasonable tasks required by your Manager.
• Working Pattern – Requirement to work a 40-hour week Mondays to Fridays, with a flexible approach to working hours or days, as & when the business requires this, as we are open 7 days a week.
YOUR PROFILE:

• Strong background & experience of working in a Sales Administration or Customer Services office/customer focus environment.
Excellent customer care skills in dealing with new & existing customers.

• Excellent organisation skills, able to prioritise your own & your team’s workload, often having to multi task, under pressure & to deadlines.
• Able to work quickly & accurately with good literacy skills & attention to details.
• Excellent interpersonal skills & telephone manner with experience of dealing with customer demands/queries on a daily basis, to a high standard.
• Excellent written communication skills & experience of writing e-mails or letters confidently, on a daily basis to a high standard.
• Able to work on your own initiative & within a team of 5 to support a Sales team & as a part of a large Directorate team.
• Self-disciplined, self-motivated with a willingness to learn & is proactive to be able to meet high standards of quality & department targets.
• Computer literate with good keyboard skills & working experience of using e-mail, Word & Excel & in-house programmes.
• An enthusiastic, conscientious, reliable & professional hard worker with an ability to understand business

Salary: £26,000per year depending on experience

As we are anticipating a high number of applications, if you do not hear from us within 4 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, please do not let this deter you from applying for other positions at Sixt.