Sales Support Coordinator

Salary: £26,000 per year

Our well-established client based in Wrexham are currently looking for an experienced Sales Support Coordinator to work closely with the sales team and will involve the whole sales process from quoting to order completion, providing our customers with first class customer service and an enjoyable purchasing experience.

The main job duties include:

• Processing sales orders from quotation through to invoicing.
• Responding to customer enquiries, reading technical drawings, escalating where necessary.
• Following up on enquiries.
• Issuing RMAs to customers and following up on progress internally.
• Collating sales figures and KPI’s for sales.
• Data input to in-house IT systems and sales CRM.
• Initially handling of all general customer service emails and calls from key accounts.
• Providing schedules for customer contracts.
• Arranging for goods to be shipped, including courier and freight services worldwide.
• Ensuring all required documents are included in our sales order paper files, including proof of delivery for international shipments.

Essential requirements:

• Proficient in MS Office, specifically Excel skills.
• Familiarity with SAGE 50 Accounts system.
• A confident communicator, you’ll be able to liaise with people at all levels and via all channels – email, telephone, and face to face.
• Previous sales environment experience.
• Ability to be pro-active, work with minimum supervision, and work well in a team environment.