Sales Order Administrator

Salary: £26,000 – £26,400 per year

Sales Order Administrator
Birmingham Business Park, B37
Mon – Fri, 9am – 5pm

Overview:

Our well-established client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Sales Administrator / Customer Service Coordinator to join their team – processing customer and supplier orders. You will be the point of contact between your suppliers and customers, processing orders, ensuring delivery requests are met and that your customer needs are successfully managed.

Duties will involve:

Create and update orders and delivery requests in accordance with the Company’s procedures

Develop and maintain good and effective working relationships between customers, suppliers and sales staff

Support the sales teams in their objectives

Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff.

Check customer and manufacturer acknowledgements.

Monitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered to.

Notify availability concerns to sites and sales staff.

Prepare and issue quotes to customers as requested.

General office duties such as visitor reception, admin and filing.

Essential Experience – this must be clearly demonstrated on your CV

* Experience of business to business customer support and administration of orders once they have been placed

* Demonstrable experience of sales order processing using sales order processing systems

* Excellent telephone call handling skills

* Experience of dealing with orders through to delivery

* Experience liaising between different stakeholders i.e, hauliers, suppliers and customers

* Must be able to communicate effectively and be polite but assertive when required in difficult situations

* Must be well organised with the ability to respond promptly

* High attention to detail – able to spot errors which can be costly

* Ability to work under pressure and make correct decisions

* Good skills in Outlook, Word and Excel

* Evidence of building relationships with customers or suppliers

Benefits:

* Competitive salary dependent upon experience

* Attractive annual bonus on offer

* 35 hour working week, Monday – Friday 9-5

* 33 days holiday including Bank Holidays with option to purchase further holiday

* Pension

* Free Car Parking

* Health and wellbeing service

* Regular events

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs please assume you have been unsuccessful

Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, quotes, call offs, suppliers, distribution